The Team

Florence Namatovu

Senior Reservations & Sales Officer

Florence Namatovu is a dedicated Senior Reservations & Sales Officer at Nkuringo Bwindi Gorilla Lodge and Papyrus Guesthouse Entebbe. With four years of experience, she expertly manages reservations, coordinates sales, and ensures every guest enjoys a seamless booking experience.

Specializing in selling lodge accommodations and activities—from gorilla trekking and cultural experiences to guided hikes and nature walks—Florence matches guests with the perfect itinerary based on their needs, budget, and preferences. Her deep knowledge of Nkuringo Bwindi Gorilla Lodge’s offerings allows her to personalize each stay, ensuring an unforgettable experience.

A detail-oriented professional, Florence is committed to guest satisfaction, providing clear pre-arrival communication and ensuring all bookings are well-organized, from accommodation to permits and activities. As an advocate for responsible tourism, she educates guests on sustainability efforts, including the lodge’s carbon-neutral operations and community projects like the Gorilla Junction Foundation and Keep-a-Girl-Child-in-School initiative.

✔ Key Strengths: Reservations & Sales | Guest Experience | Sustainability Advocacy | Communication | Detail-Oriented Service